The Polaroid OneStep and Pronto cameras are instant analog cameras. Although they may still be used, some of their accessories such as flash bars are no longer manufactured. The camera uses a film package that is inserted manually. Then, the rollers eject the cover of the film and the 10 photographs as you take them. If a OneStep or Pronto camera does not work properly, there are some things you can try before contacting Polaroid for additional assistance.
Clean the print roller bars. Use a lint-free cloth to gently roll and clean each of the rollers on the front of the camera, where the film is ejected.
Verify that you have correctly configured the lenses in your Pronto model. You need to estimate or measure the distance from the camera to your subject and configure the lenses accordingly. If you have a Pronto RF model, you must rotate the ring away until the two images in the viewfinder become one.
Make sure you are at the minimum required distance from the subject. For OneStep fixed-focus models, you must be at least four feet (1.2 meters) from the subject. For Pronto models, the minimum distance is three feet (90 cm).
Check the light / dark control settings. Turn the knob to the white area to lighten the image or to the dark area to make it darker. If you are using a flash bar, make sure you are using the correct distances required. Flash bars are effective on OneStep models from four to eight feet (1.2 to 2.4 meters), and on Pronto models, from three to twelve feet (90 cm to 3.65 meters) away. If the flash bar stops working, remove it from its slot, turn it and put it back in the slot. If it still does not work, it is because you have used all the flashes and you must acquire a new bar.